Topic Name

Engaging the Chronic Non-Participators (How to increase participation in community processes?)

Participants

  • Deb Perry
  • Jon Eddy
  • Chad Giesinger
  • Camille Pattison
  • Ann Golob
  • Jude Hersey
  • David Brooks
  • Neil Curtis
  • Sandra Gillis
  • Charlotte Weber
  • Kerry Diers
  • Kindon Miek
  • Brett Morrison
  • Noelle McKay
  • Faith Ingulsrud
  • Rebecca Sanborn Stone

Big Idea

Notes

General Ideas:

  • Turnout only big with huge subdivision proposals, controversial events, etc.
  • Youth, newcomers, etc. common groups that don't participate.
  • Typical methods like newsletters, postcard mailings may not solicit much response.
  • Planners should do some work on educating the public on community planning, since many people don't understand the need to come out (invitations are self-selective).
  • Look at tactics of opposition groups, business people.
  • People don't always know why we are trying to get them, in particular, or what they have to contribute.
  • People often participate because they are honored to be invited by a certain person.
  • Tap into the people who have potential for leadership, but who don't participate on their own.
  • Reverse relationship - go out into community and go to people instead of asking them to come to us.
  • Use experts from fields of marketing response, survey analysis that have huge consequences for the type of response.
  • Using kids makes kids more involved and makes parents more likely to participate.
  • Guilt works on a personal level (i.e. kids quilting parents into participating), but not on a societal level.
  • Do the research to find out who is not participating, why not, and where they are - then go to them.
  • Work with structure of schools and other systems - give kids credit for participating, joining programs.
  • Find the go-to people in every social institution and work with them.
  • Schools are one of the only places where there are representative samples.
  • Have important organizations ensure participation from their members.
  • The more exciting the meetings are, the more people will turn out for future meetings - need to build momentum.

Specific Strategies:

  • Come out with a proposal that people will hate, which forces them to come out and speak up against it.
  • Ask people to come with solutions rather than problems, and come with prioritized list.
  • PR and marketing programs for planning and community initiatives will make people more interested and aware.
  • Use gimmicks - tricks like car salesmen use to get people to sales, etc. - celebrities, door prizes, good coffee and food.
  • Have a way to participate that doesn't require people to get a babysitter and make a huge commitment.
  • Create notices in a language that people understand (people may not understand what zoning even is).
  • Make sure people can get a basic education on the topic in question.
  • Document effects of processes and outreach steps so that people know what they are getting into.
  • Utilize boards to help with outreach (write it into their job descriptions).
  • Offer people babysitting, free rides to the meetings, or anything to help make it easier to participate.
  • Bring in key community leaders and have them nominate other people to participate - act of nomination is an honor.
  • Do individual stakeholder meetings with people - call the ones too busy to participate.
  • Identify every stakeholder interest you can and then be sure to go to all of those groups.
  • Go through respected leaders in sub-communities - use them to actually get the feedback from their constituents.
  • Personally invite people who should be participating.
  • More aggressive civic education for young people to convince them to participate in meetings.
  • Shouldn't be a meeting that we are trying to get people to come to, but get people involved digitally or in other ways.
  • Run a photography contest, or something fun to get people to start thinking about community.
  • Use Survey Monkey, or other cheap, online survey tools to help get feedback; put survey links onto utility bills, through chamber of commerce, youth organizations, school newsletters, etc.
  • Translate into other languages, etc. to reach all groups.
  • Get kids to lead the parents - if they ask parents to participate, parents more likely to get involved.
  • Triangulate methods - post in as many places as possible and use as many communications methods as possible.
  • Go to the town dump on Saturday, or wherever people most likely congregate.
  • Make meetings kid-friendly and then use the work of the kids at the meeting.
  • Use art as a way to engage people.
  • SCA is offering competition for next great conservation project - running competitions brings in a lot of ideas.
  • Be sure to have responsible and prompt follow-up, don't leave big gaps or leave things hanging.
  • Use humor to attract people.
  • Good facilitator is critical to making a meeting fun and enjoyable to sit through - or team of facilitators to help cover all bases.
  • Have continuity in staff, facilitators throughout to make sure there is institutional memory.
  • Use technology like keypad polling to capture everyone's vote and make sure the loudmouths don't take over (Turning Point Technology or Option Power).
  • Keep track of time, show an agenda on screen, and stick to time limits.
  • Provide babysitting or rides.
  • Intercept surveys - ask anybody who walks by a coffee ship.
  • Focus on the affirmative, pick low hanging fruit, and celebrate progress; focus on tangible, manageable steps.
  • Respect people's time and use it well.

Challenges:

  • Hard that planning requires so much face time, and so much time in general.
  • Find out why people stop coming to meetings when they do.
  • Lag on follow-up and process communication.
  • Problem people (the ones who like to rant and contribute to conflict) can turn other people off.
  • How to get people who won't answer phones, won't talk to you if you approach their house, etc.?
  • People are jaded - they've experienced not being listened to and don't want to participate again.

Examples:

  • Hillsboro 2020 Plan (Oregon) - good broad participation.
  • Manteo, North Carolina - involved whole community in rebuilding boardwalks.
  • Raleigh, NC - redoing transit system; met with community groups and had them draw vision for community with markers and crayons; group was so excited that more and more people kept coming each time.
  • Swamp Gravy Institute - used community theater and storytelling to revitalize whole community and get participation.
  • Portsmouth Listens of Portsmouth, New Hampshire – Used a dialogue-based community change process (a.k.a. study circles) to involve more than 200 people in its 10-year master plan. The community now refers to the master plan on all development plans and sustainability efforts. Learn more at www.portsmouthlistens.org.

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session3topich.txt · Last modified: 2008/03/06 15:53 by 96.236.97.56
 
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